Unable to quit Core Shell

Core Shell
#1

I am using Big Sur 11.0.1 (20B29) with Core Shell 2.6.

When I try to quit Core Shell it hangs - almost as if it is trying to do something in the background. The only way I can get out is to Force Quit.

I also see the Download icon in the dock bounce for a moment whenever I upload a file to a server from the MacBook. I don't know if these events are connected.

Screenshot 2020-11-23 at 17.09.14
Screenshot 2020-11-23 at 17.09.14896×516 367 KB

Keep safe, Jonathan

PS I just noticed it is making an error sound when I press Cmd-Q. I closed all other apps and there is no warning message or anything. All connections are closed and I only have the Profiles window open.The Quit Core Shell menu option is greyed out as shown in the attached screenshot.

#2

Jonathan, are you able to reproduce it? And could please select "Report" button once macOS prompts you report a problem for a Force Quit action. And, send me the the text of report problem dialog directly should help me a lot.

Kindly Regards,

Yang

#3

Hi Yang.
It happens every evening when I have been using Core Shell all day. I was unable to reproduce the problem this morning.
I found this evening that, even with the Profiles window closed, the app will still not shut down. Force Quit did not produce the Apple diagnostic dialog.
I have been unable to find any logs for the app - if you advise where they live perhaps I could send you them?
One thing that is also different (as well as Big Sur) - this computer was new a couple of weeks ago...
Kind regards - keep safe. Jonathan

#4

this computer was new a couple of weeks ago

Is that a Apple Silicon computer?

Yang

#5

Sadly not :frowning:

Keep safe, JG

#6

Are you able to quit Core Shell from Dock menu?

Does the stop responding for a couple of seconds when the Quit menu grayed?

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image886×582 417 KB

Yang

#7

Hi Yang.
No, I can't quit from the Dock.
Yes - it does freeze for a couple of seconds before Quit grays - you are on to something!
Keep safe, enjoy the weekend.
JG

#8

It could be the same issue as this one:

Do you have iCloud sync enabled? Could you please temporarily disable the Sync?

Kindly Regards,

Yang

#9

Hi!

Today I didn’t spend normal time using Core Shell but seems like the situation cleared disabling iCloud sync.

Tomorrow I will continue testing and let you know

Regards,

Alberto

#10

Thank you very much Alberto, I wait for the follow-up report.

#11

Sorry for the delay - very busy. No, I have Folder sync enabled to a local folder.

Kind regards, keep safe,

Jonathan

#12

Hi, sorry to hijack but i have the same issue.
Happened first on Catalina, then upgraded to Big Sur and issue remains.

Any more light to shed on this?
Thanks!

#13

You are more than welcome to join in, @skullbock . No change here - I still have to terminate Core Shell every evening and it is really frustrating.

Keep safe.

Jonathan

#14

Thanks @jonathangroves

@yang any more things i can share to help you debug this?

#15

So glad it's not just me!

#16

@jonathangroves @skullbock I'm sorry about the issue. I tried reproduce this issue several times, but without success.

And after investigate the relevant code, it's very like caused by sync function, disable sync should fixed the problem.

Yang

#17

It looks like it's fixed with Sync disabled. I'll let you know if it occurs again. Hoping you'll fix Sync...
Keep safe!

1 Like
#18

Thank you for the update, will try to fix this problem in next release.

Yang

1 Like
#19

Thanks, Yang. Keep safe...